August 8, 2019

How to Be the Best Damn Beta Tester Ever

Lauren Lawrence
Court Reporter, CEO of Stenovate

Hey, you! Yeah... you, you awesome, trailblazing human being. Are you ready to be the best damn beta tester of ALL TIME?!

Let's do this thing!

We're so excited you're here that we can hardly stand it. This quick guide will help you get the most out of your beta-testing experience and make sure we get the feedback needed to make Stenovate better.

(Psst..want to know WHY being a beta tester is so awesome? There's an article about that, too!)

Beta Testing 101

Before we get into specifics, let's talk quickly about the basics. Being a beta tester is a great experience, but it can be a little intimidating if it's your first time.

Don't worry, because this is a No Judgement Zone. Don't be afraid to speak up if you see a problem or have a suggestion. In fact, that brings us to Rule #1 of beta testing...

#1: There is no bad feedback!!

That's right – you can't screw this up. We want to hear any and all feedback, suggestions, and questions from you. It's the only way we can create a tool that works for EVERYONE.

#2: Be Clear, Thorough, and Specific.

When you do have feedback, try to be as clear, thorough, and specific as possible. For example, if you come across a bug, don't just message us and say, "Stenovate sucks!" Not only will it hurt our feelings, but it won't help us solve the problem for you and the other users.

#3: Be Patient and Have Fun!

If you don't know, now you know: Products in beta (like Stenovate) always have BUGS and things that don't make any sense. That's ok – that's why we're beta testing! Your patience is greatly appreciated as our team works to squash the bugs like the Orkin Man.

And don't forget: You're in an EXCLUSIVE group of passionate, hardworking transcript professionals...just like yourself! Have fun and get to know your fellow beta testers in the Stenovate Product Feedback Facebook group (more on that below).

Also...we love memes. Fire away!

In the next section, we'll show you how to leave feedback no matter where you are in the app. Say hello to our little friend...Hotjar.

How to Leave Feedback Using Hotjar

As you navigate through the Stenovate Platform, you'll notice a little happy guy at the bottom left of your screen.

Hi, I'm Hotjar!

That's Hotjar, a tool that makes it easy to leave us feedback. Using Hotjar is super simple for you and extremely helpful for us. Here's how to use it:

Step 1: Click on Hotjar

When you have a piece of feedback to leave, simply click on our little yellow friend in the bottom left-hand corner of your screen.

Note: If you use AdBlocker software, the Hotjar icon might not appear. All you have to do is turn off AdBlocker and refresh the page :)

Step 2: Pick your mood

First things first: Tell us how you're feeling about your Stenovate experience at that moment (and be honest)!

Step 3: Tell us about your experience

Give us the deets! Again, be as clear, thorough, and specific as possible. Please share the problem you're experiencing or a suggestion that will help us improve your experience.

When you're done, click on the dotted box that says, "Select an element on the page." That will take you to Step 4.

Step 4: Point us straight to the source!

If your comment is related to a specific element on the page, hold your cursor over that element and click on it. This gives us context for your feedback.

Step 5: Click Send, and you're done!

We also ask for your email so we can follow up with you. This is totally optional, but it's helpful for us and allows you to explain your feedback in more detail.

Finally, we ask for your consent to use your feedback. Just click the checkmark. Don't worry; your privacy and feedback are safe with us.

And that's it! Feel free to leave as much feedback as you want. The more we have, the better Stenovate will be. 😍

Wanna be social?!  Join the  Product Feedback Group

Beta testing is more fun with friends. Join the Stenovate Product Feedback Facebook group and start collaborating with amazing, likeminded transcript pros. It's a place to share ideas and brainstorm together.

Join the Product Feedback Group

A few rules of the playground:

  1. Always be respectful (obviously)
  2. Remember: There's no bad feedback!
  3. Be sure to 👍  or ❤️  the ideas you like the most. That way we know how popular they are.
  4. Lastly, be patient with us, if you can.

Our founder, Lauren, just raves about her colleagues in the court reporting community.  And...if we're being honest, she's kind of downright obsessed with helping her friends work less and enjoy life more.  In fact, she's convinced a whole team of techie people to work tirelessly on analyzing your feedback to turn it into improvements and new features for your benefit. So freely share your opinions and give us some grace (aka - time) to be able to take it in, analyze, plan, and execute.  Your feedback might just be the next big, new feature!

Finally, THANK YOU for taking the time to be a Stenovate beta tester. We know it's a commitment learning a new tool, let alone one that is brand spankin' new and still working out the kinks.

The best way we can show our appreciation is to work our hardest for you. We promise to make the best tool we possibly can - one that makes your life easier and more productive, giving you the free time we believe you deserve.

That said, if there's anything else you need, don't hesitate to reach out to us at support@stenovate.com or through the yellow chat bubble at the bottom right of your screen on the Stenovate app.

Happy Beta Testing!

-The Stenovate Team

About

Lauren Lawrence

Lauren graduated from AIB College of Business in Des Moines, Iowa, with a bachelor degree in court reporting in 2013. She immediately moved to Kansas City, Missouri, to begin her freelance career. Over the last six years, she has had the opportunity to cover realtime daily trials, had a transcript appear in Huffington Post, and traveled abroad to work in Europe and South America. Early on in her career, Lauren quickly realized working with reliable scopists and proofreaders could drastically grow her freelance business, but there was a gap in business and productivity tools when trying to optimize reporting efficiency. She decided the problem was too obvious to ignore and founded Stenovate in 2018. The platform launches this summer, and she plans to continue to build transcript business solutions for her community, who she believes truly deserves it.